|
| About ICMA |
|
ICMA is a systems integrator offering solutions to corporate clients in general, and the telco
and financial sector in particular. The Head Office is currently situated in Dar Es Salaam. ICMA
services customers in Tanzania, the Democratic Republic of Congo, Lesotho,
Nigeria and the Middle East.
ICMA specialises in Interactive Voice Response (IVR) solutions, and has extensive installation,
application development, and support experience on various platforms, such as IBM, HP, C3 and
Tecnomen.
ICMA has realised, over time, that most customers have a real requirement for
monitoring and securing their network infrastructure in an integrated way, hence the focus on IBM
Tivoli for network monitoring, network security, as well as storage solutions. ICMA uses
amongst others IBM Tivoli Access Manager Single Sign-On (TAMSSO) and Tivoli Identity
Manager to provide these solutions.
Johan Grobler, a professional electronics engineer, founded ICMA after being at IBM
in the Network Solutions team working on Voice Applications.
ICMA is the official distributor for C3 Ltd in Africa. C3 provides IVR, SMS and content
delivery solutions.
ICMA is an HP Open Call partner, working on the Media Platform. Johan Grobler of C.a.T.S
(Managing Director) recently visited Grenoble in France for a world-renowned HP Partner event.
ICMA has recently been awarded a contract to distribute
the HP Open Call Automatic Device Detection to a major telco operator in East Africa.
ICMA personnel have attended IBM courses on WebSphere, DirectTalk for AIX, and DirectTalk
for Windows in South Africa and in the UK.
ICMA has completed several IVR projects in the past 12 months. Amongst these, were the design and
implementation of a subscriber call time IVR application for a major cell phone service provider in
South Africa. The platform used in this project was IBM DirectTalk for AIX.
ICMA has been active in the following countries:
- South Africa
- UK
- Egypt
- Tanzania
- Democratic Republic of the Congo (DRC)
- Lesotho
- Nigeria
- Kenya
- Cameroon
- Central Africa Republic
- Algeria
|
|
Solutions by ICMA |
|
- IVR development
- IVR consultation
- IVR design
- IVR implementation
- IVR support
- Portal services
- System integration
- Application Servers
- Web development
- Integration services to back-end systems
- DirectVoice - Voice mail
- DirectVoice - Call Logger
- VoIP
- SMS Gateway
- Tivoli Monitoring
ICMA is an official IBM business partner and has accredited employees with sales and technical certification.
|
